Shipping policy

Coverage Area & Delivery Charges

We deliver our products all over the UAE, with following shipping terms.

Dubai

Delivery Time: 2 working days.

Delivery Fee:

• AED15 for order value below AED 100.
• Free delivery for order value AED 100 and above. 

Sharjah

Delivery Time: 2 working days.

Delivery Fee:

• AED15 for order value below AED 200.
• Free delivery for order value AED 200 and above.

Ajman

Delivery Time: 3 working days.

Delivery Fee: AED 25 

Ras Al-Khaimah, Umm Al Quwain & Fujairah

Delivery Time: 3 working days.

Delivery Fee: AED 45

Abu Dhabi & Al-Ain

Delivery Time: 3 working days.

Delivery Fee:

• AED 30 for order value below AED 300.
• Free delivery for order value AED 300 and above.

We deliver during:

Saturday to Thursday: 1pm to 8pm
Customers can get in touch with us through the chat widget at any time to update their delivery instructions.

Concierge and Safe Space Policy

Please check with your concierge that they are able to accept perishable items before recommending this as your safe space.

Finecity cannot take responsibility for lost orders once delivered to your safe place. It is driver procedure to take photographic evidence or a neighbour’s signature for any orders left as requested by the customer.

Delivering to Commercial Property or Residences of Restricted Parking

If drivers are required to deliver your Finecity order via a loading bay, please respond to the 2 hour ETA notification and we will reply with a driver name and vehicle registration number. It is your responsibility to book our drivers in ahead of time. Failure to do so will result in a missed delivery.

Store Pickup

You can collect you order from our store (you can find the store location in the contact page) after 3 hours of placing order. In case of any problem our sales department can contact you within 2 hours after placing your order. After successful pickup we will not accept any return, refund or exchange.